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CrowdStrike’s Massive Global Tech Outage: Airlines, Hospitals, Banks, 911, Governments Impacted

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CrowdStrike’s Massive Global Tech Outage: Airlines, Hospitals, Banks, 911, Governments Impacted

Major airlines, broadcasters, hospitals and government agencies face disruptions worldwide on Friday as a technology outage affects systems running Microsoft Windows, even as CrowdStrike, the cybersecurity firm whose software update caused the outage, claimed the problem has been fixed.

Airlines: Delta Air Lines and United Airlines reported that flights were resuming at least some of their flights by Friday morning, while American Airlines claimed to have resumed operations, according to Reuters (the Federal Aviation Administration noted most U.S. carriers had been forced to at least temporarily ground flights).

Social Security: The Social Security Administration—which closed its local offices to the public—said in a statement the agency anticipates longer wait times for its phone services while some online services may be unavailable.

Government: Communications at the Justice Department have reportedly been disrupted, including outages for some Microsoft Office programs.

Railroads: Union Pacific’s network is experiencing “varying levels of impact” caused by the outage, with some freight delays expected, the company told CNBC.

911: The U.S. Emergency Alerts Systems said earlier Friday that 911 lines in multiple states were down, including Alaska, Arizona, New Hampshire and Ohio, though each said services have been restored.

Banks: Several banks in the U.S., including Chase Bank, Charles Schwab, TD Bank and Bank of America reported server outages, according to Downdetector, while in Brazil, banking giant Bradesco warned users its digital service was unstable because of the outage, multiple outlets reported.

Hospitals: Florida’s University of Miami Health System, the University of Virginia health system and New York City’s Mount Sinai Health System reported issues from the outage that each said will result in delays, while Massachusetts’ Mass General Brigham health system reportedly canceled all non-urgent surgeries, procedures and medical visits and Harris Health System in Texas canceled elective procedures.

International Travel: Over 29,000 flights have been delayed and nearly 3,200 flights canceled as of noon EDT, according to flight tracking website FlightAware, and major airlines across Europe, Australia, South America, India, Japan and the Middle East have attributed them to the meltdown, with Dutch airline KLM saying the outage made “flight handling impossible.”

Fast Food: McDonald’s locations in Japan suspended operations over an outage in their cash register system, Kyodo News and Bloomberg reported, while Starbucks’ mobile ordering feature became unavailable at all locations, according to The Verge.

Employee Pay: Crowdstrike’s outage could also delay employees’ weekly paychecks often issued on Friday, Global Payroll Association CEO Melanie Pizzey told the BBC, which could impose “serious implications for businesses” across the U.K.

Sports: The Manchester United soccer club said ticket sales would be postponed as the team’s website was affected by the outage, while the organizing committee behind the Paris Olympics felt limited operations outages and relied on contingency plans to continue operations.

Theme Parks: Universal Studios Japan in Osaka shut its ticket service and restaurants at the theme park, while check-in at Disneyland Hong Kong was reportedly down.

International Broadcast Coverage: The outage also disrupted multiple major broadcasting networks, forcing London’s Sky News and Australia’s ABC network to go off-air.

International Healthcare: Two hospitals in Germany canceled elective operations and the U.K.’s National Health Service advised patients not to attend appointments unless told otherwise, and the U.K.’s Royal Surrey hospital temporarily suspended radiotherapy services.

International Governments: The United Arab Emirates Ministry of Foreign Affairs restored its electronic systems to “regular operations” after briefly being affected by the outage, while India’s Ministry of Electronics and Information Technology said an outage affecting government systems was resolved.

International Services: New Zealand’s National Emergency Management Agency reported banks, communication systems and payment services in the country have been disrupted, noting essential services like emergency phone lines are working and other systems are returning to normal, and outages have also impacted Israel’s cybersecurity agency, postal services and hospitals.

London Stock Exchange: The London Stock Exchange Group, an organization that provides market data to banks, said its data and service systems briefly shut down, forcing it to work “through a backlog of data,” Reuters reported.

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Over 2,000. That’s the number of flight cancellations across the U.S. as of noon EDT on Friday, including delays for over 5,300 flights, according to FlightAware.com. The aviation analytics firm Cirium estimated that up to 3.7 million passengers were scheduled to fly out of U.S. airports on Friday across 24,000 domestic flights and 3,000 international flights.

CrowdStrike, a widely used cybersecurity firm, took responsibility for the massive global outage on Friday, a disruption that shut down systems on Microsoft 365 apps and services and brought users on Windows systems to the dreaded so-called blue screen of death. Microsoft said hours later it had fixed the underlying issue behind the problem, though it acknowledged a “residual impact” from the outage continues to plague some services. Meanwhile CrowdStrike CEO George Kurtz said the cybersecurity company was “actively working” with impacted customers, and rejected claims the meltdown was the result of a cyberattack.

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