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Is Verizon down? Thousands of users report service outage Monday morning

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Is Verizon down? Thousands of users report service outage Monday morning

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Verizon is looking into a service issue that triggered more than 100,000 outage reports Monday morning.

More than 100,000 outage reports were submitted to Downdetector, a website that tracks tech outages, as of about 11 a.m. ET.

Verizon said the company is “aware of an issue impacting service for some customers.”

“Our engineers are engaged and we are working quickly to solve the issue,” spokesperson Ilya Hemlin told USA TODAY on Monday.

By 1:17 p.m. ET, Downdetector was receiving roughly 55,000 more service issue reports than normal, a decrease from over 100,000 earlier in the day.

The Federal Communications Commission said on X Monday afternoon it was working to determine the cause and extent of the disruptions.

T-Mobile and AT&T officials said their respective networks are working, CNET reported, and issues their users may be experiencing could be a result of trying to connect with a Verizon user without working service. 

Atlanta, Chicago, Phoenix, Omaha, and Washington D.C. were some of the cities with the most reports about service issues, according to Downdetector.

Some users took to social media to question the apparent service outage.

“Is @Verizon down for anyone else right now? My service disappeared at 10am and no amount of restarting or switching into + out of airplane mode is helping with the signal,” one person posted on X Monday.

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Verizon’s customer service account on X, @VerizonSupport, responded to dozens of users reporting service issues on Monday morning.

This is a developing story.

Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at nalund@usatoday.com and follow her on X @nataliealund.

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